Shipping Details

The fees payable are calculated on size and destination of the order. We offer discounted shipping on multiple purchases which is combined automatically in checkout;- if you require pricing on multiple purchases please contact us prior to purchase with the items you require so that we can calculate a postal charge.
Products we are unable to offer international shipping for include bulky items difficult to ship such as :
Bathroom scales, commercial scales, larger anatomical models and items restricted by manufacturer's international trade restrictions.
If we cannot ship an item to you, you will be notified by email or phone.

Delivery Times

Domestic Shipping (Within Australia)
Most items are in stock and shipment is usually within 24 hours of receiving cleared payment. Orders requiring customisation may incur a 24-48 hour delay in dispatch. Dispatches are Monday to Friday excluding Public Holidays. Domestic delivery within Australia is via our nominated courier service. Delivery times are within the standard Australia Post advertised time frames for the service used. If you are not at the delivery address at the time of delivery the courier driver should leave a card advising you to arrange collection from your local post shop. We recommend that you use an address for delivery of where you will be during normal working hours if Registered or Express mail options are used - both of these services require the parcel to be signed for. If your item is returned to sender we will have to charge a re-delivery fee if you wish the item to be delivered again. A tracking number can be provided on request for all dispatched items.

International Shipping (Outside Australia)
International shipments are sent via Australia Post International Airmail. Delivery time to each country may vary, but for a guide you can visit the Australia Post website here : Australia Post International postage guide.
Please Note: You are responsible for any duties or taxes deemed collectable by your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order.

Pickup Items
Pickups are allowed, please call us on (03) 9484 4100 and advise us that you would like to pick your items up.